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Alleyoop Support

Need some help or want to chat? Learn more with our FAQ. Free shipping on orders over $60. Free returns & exchanges for 90 days. Email us at help@meetalleyoop.com for any other inquiries! Where is my order? Order tracking. PR, influencer, & collaboration opportunities.

Alleyoop Beauty Help | FAQ & Contact

How much is shipping?

When will my order ship? How long will it take to arrive?

How do I track my order?

Do you ship to FPO, APO and DPO locations?

Where do you ship internationally?

What are International shipping costs?

How long before I receive my order?

Shipping & Delivery

What’s your return policy?

How long does it take to process a return?

Returns & Exchanges

Samples Information

If I’m having trouble with my order, who can I reach out to?

How can I update my order?

What forms of payment do you accept?

When will my card be charged?

Orders

How do I join the Alleyoop Ambassador program?

I'm a micro-influencer. How do I work with Alleyoop?

I work with a brand and would like to partner with Alleyoop.

I'd like products for an upcoming event. Who do I contact?

Influencer Partnerships & Collaboration

What skin types are Alleyoop products suitable for?

Are your products clean?

Do you test any of your products on animals?

Are your products vegan?

Product Information

Who can I contact for wholesale or distribution opportunities?

Where is Alleyoop located?

General Information

What does the option to pay with installments on Shop Pay mean?

How does paying in installments on Shop Pay work?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Have more questions about Shop Pay?

Shop Pay Installments

How does the gift card work?

How do I redeem my gift card?

Do you offer physical gift cards?

Gift Cards

Payments, Gift Cards, & Discounts

What are the benefits of ordering Alleyoop products on a subscription?

When do I get charged for my subscription(s)?

How can I modify or cancel my subscription(s)?

Subscriptions

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