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Alleyoop Support

Shipping is free on all orders over $60, otherwise we have a standard shipping fee of $5.95. Orders with subscription products are always shipped free!Please note the free shipping minimum is calculated after any discount codes, credits or gift cards are applied to the cart subtotal.We also offer Expedited Shipping for $9.95, which you can select at checkout.

Shipping is free on all orders over $60, otherwise we have a standard shipping fee of $5.95. Orders with subscription products are always shipped free!. Please note the free shipping minimum is calculated after any discount codes, credits or gift car

How much is shipping?

Shipping & Delivery

When will my order ship? How long will it take to arrive?

How do I track my order?

Do you ship to FPO, APO and DPO locations?

Where do you ship internationally?

What are International shipping costs?

How long before I receive my order?

What’s your return policy?

How long does it take to process a return?

Returns & Exchanges

Samples Information

If I’m having trouble with my order, who can I reach out to?

How can I update my order?

What forms of payment do you accept?

When will my card be charged?

Orders

I'm a micro-influencer. How do I work with Alleyoop?

I work with a brand and would like to partner with Alleyoop.

I'd like products for an upcoming event. Who do I contact?

Influencer Partnerships & Collaboration

What skin types are Alleyoop products suitable for?

Are your products clean?

Do you test any of your products on animals?

Are your products vegan?

Product Information

Who can I contact for wholesale or distribution opportunities?

Where is Alleyoop located?

General Information

What does the option to pay with installments on Shop Pay mean?

How does paying in installments on Shop Pay work?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Have more questions about Shop Pay?

Shop Pay Installments

How does the gift card work?

How do I redeem my gift card?

Do you offer physical gift cards?

Gift Cards

Payments, Gift Cards, & Discounts

What are the benefits of ordering Alleyoop products on a subscription?

When do I get charged for my subscription(s)?

How can I modify or cancel my subscription(s)?

Subscriptions

Try Your Best (TYB) & Dream Team Rewards

Dream Team Rewards

Try Now (Try Before You Buy) Program

How much is shipping?Updated 9 months ago